Release Notes - March 19, 2026

Overview

• Tenant Database Connection Test and AI Model Visibility - Added a database connection test button to tenant setup pages so admins can quickly validate configuration. The AI settings page now also shows the actual model version in use, providing better visibility when deployment names are unclear or outdated.
• Dashboard Report Deep Linking- Dashboard report widgets are now clickable. Selecting a report opens a detailed view with the same date range, making it easier to review and analyze data.
• Bulk Upload for Knowledge Base Files and Documents - Added a bulk upload option that allows multiple files and documents to be uploaded at once. Uploads run in the background with progress guidance, and the system prevents duplicate file issues while validating API key setup.
• First-Time Login Routing - Unauthenticated users are now automatically redirected to a first-time login page, making onboarding clearer and more consistent.
• Guest Idle Timeout Stability - Added safeguards to prevent errors when chats end, improving overall session stability.

Admin Tenant UI - Database Connection Test Button

• Tenant Database Connection Test Button Has Been Added To The Editor Page

Default - Tenant AI Settings

• Added The Ability To View Azure OpenAI Model By Tenant

Manager Dashboard Report Widget

• All Report Widgets Now Have Clickable Titles That Open To The Displayed Report Page

Knowledge Base Files and Documents Bulk Upload Feature

• Added New Page Allowing For The Upload Of Multiple Documents At Once

Knowledge Base Files and Documents Bulk Upload - Upload Documents

• Initially Upload The Documents From Your Files, If the Title Is Left Blank It Will Use The File Name

Knowledge Base Files and Documents Bulk Upload - Publish All Documents At Once

Files and Documents Bulk Upload - Upon Selecting The Upload Button The Files Are All Uploaded And Published

First-Time Login Routing

• Unauthenticated users are now automatically redirected to a dedicated first-time login page when accessing the agent web client. This ensures new users are guided through the correct entry point instead of landing in an incomplete or confusing state.

Why it matters: Creates a smoother onboarding experience and reduces confusion or login-related support issues.

Guest Idle Timeout Stability Update

Improved how the system handles guest chat idle timers to prevent errors when sessions end. Added safeguards to avoid conflicts when timers are stopped or disposed, ensuring chat sessions close cleanly without unexpected failures.

Why it matters: Prevents chat interruptions and improves overall reliability of chat sessions for both agents and users.