Step 1 – Overview – Summary of Updates

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Step ID583c6e9aa78540efa34a1bf02494eaaePageOverview

Summary Of Updates

Agent Dashboard Notifications - Introduced a high-visibility notification modal with configurable settings, ensuring agents are clearly alerted to new incoming chats.
Enhanced Error Pages – Access Denied - Provides clearer feedback when access is restricted, helping users quickly recognize permission limitations and navigate to the appropriate next step.

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Step ID7222737a1c4248ebbc46403f6b4383c9PageGo to user dropdown > ProfileURLhttps://app.imchime.com/Sessions

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Step IDbaa1a1fca591474e8879e84e9ec48bf4PageEnable 2 settings: "Show full screen" and "Keep notifications open"URLhttps://app.imchime.com/Admin/ChimeV5.AgentUI/Settings/Index

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Step ID4f9031d3673c45848f42c41a2afeff75PageSee the new chat notification UI modal/dialog

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Step IDcb520f524b2141cdb0cea5996f808e34PageGet notified while outisde of Chime V5 tab

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Navigate