Properties

AI Chat Routing with Metadata Collection - Added the foundation for AI-powered chat routing, enabling AI to collect structured information during conversations and use MCP tools to help determine the most appropriate chat destination. This provides a stronger foundation for intelligent routing and future AI-driven workflows.
Manage People Table Display Improvements - Added a new Teams Alert column to the Manage People table for improved visibility into Teams alert status. The page layout has also been updated to prevent table overflow, providing a cleaner and more usable experience when viewing larger datasets.

Properties AI Chat Router Pipeline – The AI Router can be placed directly into a chat pipeline to automatically triage conversations before they reach the next stage. Based on the guest's responses, AI determines the most appropriate destination, such as connecting to an agent, sending an email, routing to a SharePoint knowledge base, or transitioning to another AI chat component with a targeted prompt and dedicated RAG knowledge source. This enables multiple AI components to work together in more focused, specialized AI-driven workflows.

URL https://instantdev.imchime.com/Manager/Contents/Edit/4kbqzsn9nxjns5ydj1v3k7r24n?…

Properties Configuring the AI Router – The AI Router is configured like any other pipeline item, allowing administrators to select the AI prompt that will guide routing decisions. This makes it easy to customize routing behavior for different workflows without changing the overall pipeline structure.

URL https://instantdev.imchime.com/Manager/Contents/Edit/4kbqzsn9nxjns5ydj1v3k7r24n?…

Properties Collecting Information & Intelligent Routing – The AI Router can gather structured information from the conversation and store the collected values as session metadata before making a routing decision. Each routing option also includes instructions that are automatically added to the AI prompt behind the scenes, helping the AI choose the most appropriate destination based on the information gathered.

URL https://instantdev.imchime.com/Manager/Contents/Edit/4kbqzsn9nxjns5ydj1v3k7r24n?…

Properties AI Routing Prompt – Routing behavior is defined using a standard AI prompt, making it easy to tailor how conversations are evaluated and which information should be collected. Prompts can be updated over time to refine routing decisions without changing the pipeline configuration.

URL https://instantdev.imchime.com/Manager/Contents/Edit/462mx9xr6mt5nt6017593tfm41?…

Properties Configuring MCP Tools for AI Routing – The MCP tab of the AI prompt defines which ChimeV5 tools the AI can use while processing the conversation. In this example, the prompt can retrieve existing session metadata, update multiple metadata values, and route the chat using the selected chimev5_get_metadata, chimev5_update_metadata_bulk, and chimev5_route_chat tools.

URL https://instantdev.imchime.com/Manager/Contents/Edit/462mx9xr6mt5nt6017593tfm41?…

Properties Collected Metadata – Information gathered by the AI Router is stored as session metadata for use throughout the workflow. Captured values can be referenced by downstream pipeline items, integrations, or reporting to support more automated and context-aware processes.

URL https://instantdev.imchime.com/Session/7a70dc28-b585-4249-b420-476bd9878ea0

Properties Teams Alert Status – The Manage People page now includes a dedicated Teams Alert column, providing a quick view of each user's Teams alert status. This makes it easier for administrators to verify configuration and identify users who may require attention at a glance.

URL https://instantdev.imchime.com/Manager/Users?managerDash=-1602018256