Overview

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Step ID 6af5fa9d-031b-4c40-a9ce-585061bb66e2

Overview

Bulk Upload for Knowledge Base Files and Documents - Added a bulk upload option that allows multiple files and documents to be uploaded at once. Uploads run in the background with progress guidance, and the system prevents duplicate file issues while validating API key setup.
Advanced Indexing & Virtual Index Support – FAQ and Knowledge Base content can now be organized into Virtual Index categories. This enables assigning content to specific virtual indexes, restricting AI prompts, pipelines, or Agent Assist to selected content groups, and using a Create or Repair option to validate and repair indexing configuration.
Share & Publish – Centralized Chat Sharing Tools - A new Share & Publish area is now available in Manager and Admin views, providing a single place to access chat links, embed codes, and sharing instructions. All links automatically adjust to your tenant, making it easier to share and manage chat entry points.
Agent Chat Assist – Prompt Library & AI Enhancements - Agent Chat Assist has been upgraded to support Prompt Library–based prompts, allowing organizations to centrally manage and reuse AI prompts across agents. MCP tools are now supported, enabling richer AI-powered assistance. The interface has been refreshed with improved formatting, live preview updates, and clearer action buttons to streamline agent workflows.
Conference Room App – New Integration Capabilities - The Conference Room App introduces new APIs that allow conference room details to be searched and retrieved programmatically, laying the groundwork for deeper room-aware chat and collaboration experiences.
Instant Ticketing – Agent Dashboard Ticket Creation – Agents can now create Instant tickets directly from the Agent Dashboard, streamlining ticket creation without requiring access to manager pages.
QuickChat – Agent and Manager Dashboard Links – QuickChat content items can now be added directly to the Agent or Manager sidebar by prefixing the page name with “(Agent)” or “(Manager)”, enabling role-specific QuickChat shortcuts.
AI Guest Context – Chat History With MCP - AI-powered chats can now use MCP tools to securely reference a guest’s recent conversation history. This allows AI responses and Agent Suggestions to account for prior interactions while maintaining privacy and efficient token usage. Support has also been added to the AI Sandbox, making it easier to test prompts with realistic session context.
Page Ticketing ITSM Agent Context Tab - Added validation improvements and a new admin configuration page where CSV files can be uploaded to populate ticketing lookup fields in the Agent Context tab. These values appear as dropdown selections for agents and allow standardized ticketing metadata to be applied to chat sessions.

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Markdown Document

Bulk Upload for Knowledge Base Files and Documents - Added a bulk upload option that allows multiple files and documents to be uploaded at o…

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Step ID a70852fd-d022-4cb9-9b14-b869f2aa5b07

https://instantdev.imchime.com/ChimeV5.FaqFiles/Home/BulkUpload?managerDash=1821552000

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Instantdev - Knowledge Base Files and Documents Bulk Upload

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Advanced Indexing & Virtual Index Support - FAQ and Knowledge Base content can now be organized into Virtual Index categories. This enables …

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Step ID 5aa03bf3-e217-4204-b7c5-e0c84777d99f

https://instantdev.imchime.com/Manager/Contents/Edit/4hqvt6gb1dkvnzj48xab0fshdp?returnUrl=%2FManager%2FContents%2FVirtualAIIndexItem%3FmanagerDash%3D-20758765

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Instantdev - Edit Virtual AI Index

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Share & Publish - A new Share & Publish page is now available in Manager and Admin views, prividing a single centralized place to access cha…

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Step ID 15724884-b8b5-4414-961a-d42e84ea4c3c

https://instantdev.imchime.com/ChimeV5.ShareAndPublish/ContentOverview/Index?managerDash=-1250504685

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Instantdev - Share and Publish Overview

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Agent AI Chat Assist - Agent Chat Assist has been upgraded to support Prompt Library-based prompts, allowing organizations to centrally mana…

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Step ID 527a086f-f561-453c-9a2c-767286836217

https://instantdev.imchime.com/Admin/Contents/ContentItems/45fdfgrht3bb73mtkd09tzxkxe/Edit

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Instantdev - Edit AI Prompt Library Item

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Agent AI Chat Assist - The interface has been refreshed with improved formatting, live preview updates, and clearer labels

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Step ID d744da0c-5e2a-4f72-b1ab-ae3119a67d02

https://instantdev.imchime.com/Manager/Contents/PromptLibraryItem?managerDash=21144088

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Instantdev - Manage AI Prompt Library Item Content

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Conference Room Integration - The Conference Room feature introduces new APIs that allow conference room details to be uploaded, searched, a…

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Step ID f92459b4-1845-4842-b657-f61b6523b857

https://ci-ha.imchime.com/instant/Session/90daedcd-b135-4762-8018-dbaadc019a51?connectToSession=true

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Web Visitor | Question: In Conference Room Mic is not working

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Instant Ticketing - Agent Ticket Creation - Agents can now create Instant tickets directly from the Agent Dashboard

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Step ID 42bd2c6e-853e-4ef8-9070-7d95ea996014

https://ci-ha.imchime.com/instant/agent/mytickets?agentDash=1546833472

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Instant - My Tickets

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Instant Ticketing - Agent Ticket Creation - Creating tickets directly from Agent UI allows for streamlining ticket creation without requirin…

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Step ID 1aeba0bc-a9ac-42c0-9277-4f5a0d3ade3d

https://ci-ha.imchime.com/instant/agent/ticket/create

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Instant - New Ticket

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QuickChat - Agent and Manager Dashboard Links - QuickChat content items can now be added directly to the Agent or Manager sidebar

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Step ID 257ec5e8-c343-4020-9b11-42718032fccc

https://ci-ha.imchime.com/instant/Manager/Contents/Edit/4r4drkyt3cvwf040ejgd3egrns?returnUrl=%2Finstant%2FManager%2FContents%2FQuickChats%3FmanagerDash%3D1768358901

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Instant - Edit Quick Chats

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QuickChat - Agent and Manager Dashboard Links - By configuring QuickChats into the sidebar it allows for role-speicifc QuickChat shortcuts o…

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Step ID 9f21d800-d146-4082-b83b-b1ee0de74110

https://ci-ha.imchime.com/instant/Manager/Dashboard?managerDash=476276088

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Instant - Manager Dashboard - - - - - - -

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AI Guest Context - Chat History With MCP - AI-powered chats can now use MCP tools to securely reference a guest's recent conversation histor…

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Step ID b878db17-8d98-4bb3-a0d7-10d8cec745a9

https://ci-ha.imchime.com/instant/ChimeV5.AI.PromptLibrary/Home/RunPrompt?managerDash=1481321370

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Instant

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Page Group ITSM Agent Context Tab - Added new admin configuration page where CSV files can be uploaded to populate ticketing lookup fields i…

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Step ID b58955ef-d6b8-4e12-9a18-c16d9fc9e010

https://ci-ha.imchime.com/instant/Admin/ChimeV5.Ticketing.Custom.Page/Index?admin=208306108

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Instant - Page Group Lookup Configuration

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Page Group ITSM Agent Context Tab - Assign selections in the Agent Context window tab dropdown selections and allow standardized ticketing m…

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Step ID fb55490a-66f7-4e96-b672-209b53e21bd0

https://ci-ha.imchime.com/instant/Session/46f9a888-8143-4ad4-b1b7-c0334c31d27b?connectToSession=true

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Web Visitor | Question: In Conference Room Mic is not working

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Manual screenshot captured by user