Properties

Active Chats Agent Lists - Updated the Active Chats page to display the agent lists associated with each chat, providing additional routing context directly within the interface.
Standard Replies Organization - Added Tag and Language views to the Agent Web Client, making it easier to browse and manage standard replies.
Agent Routing Visibility - Updated the Agent Web Client Routing History to clearly identify agents who were not prompted because they had reached their maximum concurrent chat limit, with improved visual indicators and expanded routing details.

Properties Manager Active Chats - Agent List Status – Agent List Status has been added to the Manager Active Chats page, providing a dropdown that displays the number of available agents out of the total agents in each list. Color-coded status indicators make it easy to quickly identify whether agents are currently available.

URL https://instantdev.imchime.com/Manager/ActiveChats?managerDash=14229699

Properties Standard Replies - List View Displays Language Assignment – The Standard Replies list view has been updated to display the assigned language in addition to existing tags.

URL https://instantdev.imchime.com/Manager/Contents/StandardReplyItem?managerDash=-1…

Properties Standard Replies - Language Selection Dropdown – The Standard Reply editor now includes a language dropdown, allowing a language to be assigned to each standard reply.

URL https://instantdev.imchime.com/Manager/Contents/Edit/4mgp8ke92g11gwbakk8ee3nc4j?…

Properties Standard Replies - Added Sorting Folders By Tag – Standard Replies can now be organized and viewed by language using the new Tags display option in the Agent Standard Replies tab.

URL https://instantdev.imchime.com/Session/c4799c59-885b-4ecd-b6d6-15dc62098a1c?conn…

Properties Standard Replies - Added Sorting Folders By Language – Standard Replies can now be organized and viewed by language using the new Languages display option in the Agent Standard Replies tab.

URL https://instantdev.imchime.com/Session/c4799c59-885b-4ecd-b6d6-15dc62098a1c?conn…

Properties Standard Replies - Detected Language Displayed – When viewing Standard Replies by language, the detected language group is expanded by default, with other language groups displayed below.

URL https://instantdev.imchime.com/Session/c4799c59-885b-4ecd-b6d6-15dc62098a1c?conn…

Properties Agent Routing - Max Concurrency Label – In the Agent Webclient Routing tab the UI has been updated to display yellow coloration for users that have hit their max concurrent chat limit and will not be prompted. Additional Routing logic and notification delivery information has been added as well.

URL https://instantdev.imchime.com/Session/4c393ffa-0e34-4104-bd7b-0316cb0d3671