Overview Teams Install Handling Improvements – Improved handling of Microsoft Teams app install/uninstall events to prevent error cards and…

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Step ID 610c696e-505a-41fe-ab0c-b8166826fc7a

Overview

Teams Install Handling Improvements – Improved handling of Microsoft Teams app install/uninstall events to prevent error cards and ensure a smoother user experience.
Outage Pipeline – Added support for image responses within the Outage Pipeline, allowing chats to continue seamlessly to the next stage (such as the welcome card) after an outage message is sent
Agent Routing – “No Chats” Enforcement – Added additional routing logic to ensure agents marked as No Chats are properly excluded, even after the routing cycle resets. Prevents unintended chat notifications and improves routing accuracy.
Chat Transcript Reliability – Added support for improved chat transcript reliability, ensuring message text is consistently captured and included in transcript results - Page Context Tab Updates – Renamed the Page ITSM tab to GSD and added a new Issue Description field to enhance agent context during chats.

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Teams Install Dashboard - Added support for recording uninstall events in addition to install events

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Step ID 4b8958b1-2e83-4bdd-980a-21ed985de174

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Default - Teams Uptake Dashboard

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Outage Pipeline - Added support for image responses when in the outage pipeline stage

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Step ID 418bfad6-abd3-47f7-8937-876373a1040c

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Web Visitor

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Agent Chat Routing – Routing now consistently excludes agents marked as No Chats, preventing unintended notifications even after cycle reset…

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Step ID d4c5ef0e-8b25-4a53-9cd8-80cd19ca7cd7

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Web Visitor | Question: I need some help setting up my Outlook signature

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Chat Transcript Script Method – Ensures message text is consistently captured and included in transcripts for more reliable results

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Step ID 56185a62-4535-41d6-a569-a109dfd81520

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Web Visitor | Question: In Conference Room Mic is not working

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C:\Users\BenMorris\Documents\UIHike\Projects\Release Notes - March 26, 2026_20260326_111226\Manual screenshot captured by user

Page Context Tab UI – Renamed the Page ITSM tab to GSD and added an Issue Description field to provide clearer context during chats

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Step ID 928054b1-cb1b-4de6-b48a-c7d308d7d1fe

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Web Visitor | Question: In Conference Room Mic is not working

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C:\Users\BenMorris\Documents\UIHike\Projects\Release Notes - March 26, 2026_20260326_111226\Manual screenshot captured by user