Properties

Invite Agent Button - Added an Invite Agent button to the Agent Web Client, making it easier for agents to invite another available agent directly into an active chat.
Teams Guest Message Reactions - Added support for displaying emoji reactions from Microsoft Teams guests on messages in the Agent UI and chat transcript views. Reactions are preserved through chat escalations and mapped to their corresponding messages for consistent display.

Properties

Invite Agent Button - Agent Selection

The new Invite Agent button is available from the Guest tab in the Agent Web Client. Selecting the button automatically sends the /invite command and displays a list of available agents that can be invited to join the active chat.

URL https://instantdev.imchime.com/Session/22946239-cef5-4b5e-9461-bb5fe2ad4186?conn…

Properties

Teams Guest Message Reaction

Microsoft Teams guests can react to chat messages using supported emoji reactions. Reactions are captured and associated with the corresponding message so they can also be displayed to agents.

URL https://teams.cloud.microsoft/

Properties

Guest Reaction Displayed in Agent Web Client

Reactions added by Teams guests are displayed directly on the corresponding message in the Agent Web Client, allowing agents to see guest reactions as part of the conversation.

URL https://instantdev.imchime.com/Session/ae42b0d2-a059-4569-9975-9eada5fd5055?conn…

Properties

Additional Teams Guest Message Reactions

As the conversation continues, Teams guests can add different emoji reactions to messages. Each reaction remains associated with the specific message that received it.

URL https://teams.cloud.microsoft/

Properties

Agent Webclient - Guest Message Reaction

Additional reactions from the Teams guest continue to appear on their corresponding messages in the Agent Web Client, keeping reaction activity synchronized throughout the conversation.

URL https://instantdev.imchime.com/Session/ae42b0d2-a059-4569-9975-9eada5fd5055?conn…