Properties

Manager Dashboard Active Chats UI Improvements – Refined the Active Chats table with improved spacing, readability, updated headings, icon action buttons, and fixed long question text overflowing in the table and notification modal.
Search Chats by Short Session ID – Added support for searching chats using the short session ID displayed on dashboard chat buttons.
Agent Hunt Routing Notification Improvements – Improved the messaging shown when no agents are available during hunt routing, added agent list context, and introduced a Chat button with clearer "No agents available" information.
User Presence History Improvements – Added support for user presence history tracking in the Admin, Manager, and Agent UI.
Profile Sound Settings Label Update – Updated the label and placement for user profile sound settings to improve clarity.
Notification Ringtone Reliability – Updated the ringtone notification settings to ensure toggles for enabling/disabling function as expected.

Properties Manager Active Chats - Updated UI – The Manager Active Chats page UI has been updated with reorganized session tags, refined column widths, and visual improvements, including new clock icons for the Wait and Connected columns.

URL https://instantdev.imchime.com/Manager/ActiveChats?managerDash=-2134979332

Properties Session ID Search - Support For Shortened ID – Search sessions using the shortened Session ID displayed on Session ID buttons, eliminating the need to enter the full Session ID.

URL https://instantdev.imchime.com/Manager/ChatHistory?managerDash=23340510

Properties Admin Dashboard - No Agent Available – Updated the "No agents available" status to display the prompted agent list name, along with refreshed labeling and a light orange theme for improved visibility.

URL https://instantdev.imchime.com/Sessions

Properties Agent UI - My Presence History – View your presence history as an agent user within the Agent UI

URL https://instantdev.imchime.com/ChimeV5.AgentPresenceHistory/PresenceHistory/MyPr…

Properties Manager UI - Agent Status – Added the ability to view user presence history via clickable button in the View Agents Status page

URL https://instantdev.imchime.com/ChimeV5.Pipeline.ConnectToAgent/Manager/AgentsSta…

Properties Manager UI - User Presence History – View Agent prsence history via the Agent Status page

URL https://instantdev.imchime.com/ChimeV5.AgentPresenceHistory/PresenceHistory/Pres…

Properties Manager UI - Agent Profile – View Current user status within the agent profile and last updated date/time accessable via the Agents Status page

URL https://instantdev.imchime.com/Manager/Edit/47gvzrsrc9nrh7k729qt7e6fcz

Properties Admin UI - User Presence History Overview – View User Presence History for all users within the Admin UI

URL https://instantdev.imchime.com/Admin/Contents/ContentItems/UserPresenceHistoryIt…

Properties Admin UI - User Presence History – View User Presence History within the Admin UI

URL https://instantdev.imchime.com/Admin/Contents/ContentItems/4bskfe3b5bw8e2qkq9y1z…

Properties Agent Profile - Sound Settings – The placement and labels for the different sound settings in the Agent Profile have been updated to be grouped together and clearer to understand

URL https://instantdev.imchime.com/Admin/ChimeV5.AgentUI/Settings/Index