Properties

Improved Guest Rating Experience - Enhanced the guest chat rating process by displaying the feedback form directly within the Guest Web Client instead of opening a new browser tab. The feedback interface has also been improved with easier selection of rating options and a confirmation animation after submission.
Presence History Timezone Support - Presence History now correctly accounts for timezone differences when viewing historical presence data and point-in-time lookups, providing more accurate results across different locales.
Ticket Display Improvements - Updated the ticket view with an improved layout for a clearer and more user-friendly presentation of ticket information.
AI Prompt Token Limit Increase - Increased the maximum configurable AI prompt token limit from 2,000 to 5,000 to better support larger AI prompts.

Properties AI Response Rating – Every AI-generated response in the Guest Web Client can be rated using the thumbs up or thumbs down buttons displayed beneath the message. Selecting either option opens a feedback form tailored to positive or negative feedback, allowing users to quickly share their experience and help improve future AI responses.

URL https://instantdev.imchime.com/chat?Session.IsTestChat=true

Properties Guest Rating Form in Web Client – The guest rating form now opens directly within the Guest Web Client instead of launching a new browser tab, creating a more seamless feedback experience after a chat ends.

URL https://instantdev.imchime.com/chat?pipelineContentItemId=4jqwrxbgz1vk5rpw44cn7g…

Properties Improved Guest Rating Confirmation – After submitting feedback, guests receive an updated confirmation experience with clearer messaging, improved interaction, and a completion animation without leaving the chat interface.

URL https://instantdev.imchime.com/chat?pipelineContentItemId=4jqwrxbgz1vk5rpw44cn7g…

Properties AI Feedback Dashboard – AI response feedback is collected in the AI Feedback Dashboard, where managers can review submitted ratings and user comments in a centralized view. This provides valuable insight into AI performance and helps identify opportunities to improve response quality over time.

URL https://instantdev.imchime.com/AiRating/ManagerDashboard?managerDash=701703049

Properties Presence History Timezone Support – Presence History now correctly accounts for timezone differences when performing point-in-time lookups, ensuring historical presence information is displayed using accurate local date and time values.

URL https://instantdev.imchime.com/ChimeV5.AgentPresenceHistory/PresenceHistory/Agen…

Properties AI Insights Presence History MCP Tools – AI Insights can now retrieve historical presence information for agents and agent lists using natural language, making it easier to investigate staffing and availability over specific time periods.

URL https://instantdev.imchime.com/ChimeV5.AI.Insights/Insights/ManagerInsights?mana…

Properties AI Insights Presence History Results – AI Insights returns detailed historical presence data directly within the conversation, allowing managers to review availability trends and answer presence-related questions without manually searching reports.

URL https://instantdev.imchime.com/ChimeV5.AI.Insights/Insights/ManagerInsights?mana…

Properties Instant Ticketing View UI – The Instant Ticketing View page has been refreshed with an improved layout that makes ticket information easier to read and navigate.

URL https://instantdev.imchime.com/Contents/ContentItems/4vm17z8g8gedr3bwc4e1snyzww

Properties Increased AI Prompt Token Limit – The maximum configurable AI prompt token limit has been increased from 2,000 to 5,000, allowing larger prompts and more comprehensive AI-generated responses.

URL https://instantdev.imchime.com/Manager/Contents/Edit/4zcemd06f003wra5xfqsh7zaw7?…