Properties

Improved Email Delivery Reliability - Email delivery now automatically retries temporary failures, including connection interruptions and service availability issues, to improve successful message delivery.
Expanded Sapphire Ticketing Capabilities - The SapphireIMS integration now supports uploading and attaching files to tickets.
Improved Cross-Tenant Chat Continuity - Chats transferred between tenants now remain active and can resume automatically after application or tenant restarts, providing greater continuity for ongoing conversations.
Expanded Microsoft 365 Copilot Support - Added support for Microsoft 365 Copilot chat sessions, including streaming response updates and a new isCopilotSession scripting helper for identifying Copilot interactions.
Enhanced Microsoft Teams Mobile Experience - Added support for a dedicated chat tab within Microsoft Teams and improved web client responsiveness for mobile devices and embedded views.
Improved Manager Active Chats Layout - The Active Chats table now adapts better to smaller screens, with a fixed-width Guest column, horizontal scrolling, and action buttons that remain visible.
Refined Feedback Cards - Updated default chat pipeline feedback cards with cleaner layouts and improved alignment of comment fields and submission buttons.

Properties

Improved Email Delivery Reliability

Chime now automatically retries email delivery when temporary issues occur, such as email server interruptions, connection failures, or service availability problems. This helps ensure that chat-related emails, notifications, and other automated communications are successfully delivered without requiring manual intervention. If an email cannot be sent due to a temporary service issue, Chime can attempt delivery again once the connection becomes available.

URL https://instantdev.imchime.com/Pipelines/Edit/4gvmsvj45qgsys1x89kx8xcgma?returnU…

Properties

Expanded Sapphire Ticketing Capabilities

SapphireIMS Attachments: The SapphireIMS integration now supports uploading and attaching files to tickets. This allows relevant documents and other files to be included with ticket records, keeping supporting information accessible within the ticketing system.

URL https://support.h2software.net/ITSM/viewTicketList.do?changeProject=yes&projectI…

Properties

Improved Cross-Tenant Chat Continuity

Chime now provides improved session continuity for chats transferred between tenants, allowing active conversations to be restored following application or tenant restarts.

Properties

Microsoft 365 Copilot Integration

Chime now supports integration with Microsoft 365 Copilot, allowing users to access Chime's conversational capabilities directly through the Copilot interface.

Properties

Interactive Chat Experience in Microsoft 365 Copilot

Users can engage in interactive conversations with Chime directly within Microsoft 365 Copilot, sending messages and receiving responses through the familiar Copilot chat interface.

Properties

Enhanced Microsoft Teams Mobile Experience

Chime introduces a dedicated chat tab for Microsoft Teams, providing a more convenient way for users to access the Chime web chat experience directly within the Teams application.

Properties

Improved Manager Active Chats Layout

The Manager Dashboard's Active Chats table has been enhanced to provide a more accessible experience when working with smaller browser windows or narrower screen sizes.

URL https://ci-ha.imchime.com/hs/Manager/ActiveChats?managerDash=-1020530689

Properties

Refined Chat Feedback Cards

The default feedback cards used in Chime's out-of-the-box chat pipelines have been updated with a cleaner and more consistent layout.

URL https://ci-ha.imchime.com/Build8015/chat?pipelineContentItemId=45bmnwcccwqnv3g5w…