Blog Post

Release Notes - April 23

April 24, 2026

Properties

Overview

Message Time Stamp Updates - Timestamps now display a shorter, cleaner date format for easier reading in chat.
Outage Scripting Enhancements - Added new methods to view ongoing, upcoming, and specific outages directly within scripts.
Teams User Messaging & Tracking - Added the ability to proactively message Teams users, along with enhanced user insights like chat history, session data, notes, and activity tracking.
Confluence Integration for AI & Chat - Introduced Confluence integration to surface page content in chat using AI-powered search, with space scoping and admin configuration.
Improved Error Theme Pages - Enhanced error pages with clearer messaging, login and redirect support, and better navigation including retry and back options.
Page GSD Tab Issue Subject Field - Added a new Issue Subject field to better capture and attach ticketing context to chat session metadata.
Agent Dashboard Notifications - Introduced a modal notification with a primary color background to ensure important alerts are clearly visible to agents.

Properties

Outage Script Methods - Outage scripts now support retrieving ongoing and upcoming outage data using dedicated scripting methods.

URL https://instantdev.imchime.com/Manager/Contents/Edit/4af3sv3rz1p4x1xqbff2zajtm3?…

Properties

Outage Information in Guest Chat - Outage details are returned from scripts and displayed directly within the guest chat experience.

URL https://instantdev.imchime.com/chat?pipelineContentItemId=4af3sv3rz1p4x1xqbff2za…

Properties

Outage Script Method – getOngoingOutages - Returns a list of currently active outages for use within outage scripts.

URL https://instantdev.imchime.com/ChimeV5.Pipeline.ScriptChoice/Help/HelperMethods#…

Properties

Outage Script Method – getFutureOutages - Retrieves a list of upcoming scheduled outages to support proactive messaging.

URL https://instantdev.imchime.com/ChimeV5.Pipeline.ScriptChoice/Help/HelperMethods#…

Properties

Outage Script Method – getOutage - Retrieves details for a specific outage, enabling targeted responses within scripts.

URL https://instantdev.imchime.com/ChimeV5.Pipeline.ScriptChoice/Help/HelperMethods#…

Properties

Agent Notification Settings - New configuration options in the agent profile allow control over dashboard notifications, including full-screen overlay, persistent browser notifications, and the number of alerts per new chat.

URL https://instantdev.imchime.com/Admin/ChimeV5.AgentUI/Settings/Index?agentDash=-2…

Properties

Agent Dashboard Notification Modal - New full-screen notification modal highlights incoming chats with a prominent, high-visibility design to ensure agents never miss new requests.

URL https://instantdev.imchime.com/Sessions

Properties

GSD Agent Context Tab – Issue Subject Field - Introduces a new Issue Subject field to capture and attach a clear ticket summary to chat session metadata.

URL https://ci-ha.imchime.com/instant/Session/f412a5b0-265c-49d9-bce4-28749dcd5222?c…

Properties

Message Timestamp Format Update - Timestamps now display a shorter, simplified date format for improved readability in chat conversations.

Properties

Enhanced Error Pages – Access Denied - Clear guidance when access is restricted, with improved messaging and navigation options to help users return or sign in with the appropriate permissions.

URL https://instantdev.imchime.com/Error/403?ReturnUrl=%2FManager%2FDashboard%3Fmana…

Properties

Enhanced Error Pages – Not Authorized - Provides a clearer explanation when access is not authorized, along with options to re-authenticate and continue.

URL https://instantdev.imchime.com/Error/401?ReturnUrl=%2FManager%2FDashboard%3Fmana…

Properties

Enhanced Error Pages – Not Found - Improved page for missing content with a cleaner layout and navigation options to help users quickly get back on track.

URL https://instantdev.imchime.com/managerDashboard

Properties

Enhanced Error Pages – An Error Occurred - General error page updated with more informative messaging and a consistent layout to guide users on next steps.

URL https://instantdev.imchime.com/Error/500

Properties

Enhanced Error Pages – Bad Request - Clarifies invalid or malformed requests with improved messaging and navigation options to recover or retry.

URL https://instantdev.imchime.com/Error/400

Properties

Atlassian Confluence API Settings Configuration - Configure secure access to Confluence by setting API tokens and defining scoped spaces for content retrieval.

URL https://instantdev.imchime.com/Admin/Settings/ConfluenceSettingsItem?admin=20125…

Properties

View Confluence Content - Browse and manage available Confluence pages within the admin interface, with visibility into indexed content used for chat responses.

URL https://instantdev.imchime.com/Admin/ChimeV5.Confluence/Admin/ViewConfluencePage…

Properties

Confluence Page Search MCP Tool Test – Search Results - Search Confluence content using the MCP tool, returning relevant pages based on AI-driven keyword extraction.

URL https://instantdev.imchime.com/Admin/ChimeV5.Confluence/ToolSimulator/Search

Properties

Confluence Page Search MCP Tool Test – Source Details - Displays retrieved sources with expanded content, providing visibility into how results are selected and used in responses.

URL https://instantdev.imchime.com/Admin/ChimeV5.Confluence/ToolSimulator/Search

Properties

Teams Address Book & User Insights - View Teams users with enriched details including activity, chat history, and quick access to direct messaging via the send message action.

URL https://instantdev.imchime.com/Admin/ChimeV5.TeamsAddressBook/Dashboard/AddressB…

Properties

Send Message to Teams User - Dedicated interface for composing and sending direct messages to Teams users from within the platform.

URL https://instantdev.imchime.com/Admin/ChimeV5.TeamsAddressBook/SendMessage/SendMe…

Properties

Predefined Message Selection - Select from available standard replies to quickly compose messages using approved templates.

URL https://instantdev.imchime.com/Admin/ChimeV5.TeamsAddressBook/SendMessage/SendMe…

Properties

Standard Reply Preview - Displays the selected standard reply in preview, including formatting before sending to the user.

URL https://instantdev.imchime.com/Admin/ChimeV5.TeamsAddressBook/SendMessage/SendMe…

Properties

Teams User Message Delivery - Message is delivered directly to the Teams user, appearing within their chat as a proactive notification from the app.

URL https://teams.cloud.microsoft/

Markdown Document
**Outage Script Methods** - Outage scripts now support retrieving ongoing and up…
**Outage Information in Guest Chat** - Outage details are returned from scripts …
**Outage Script Method – getOngoingOutages** - Returns a list of currently activ…
**Outage Script Method – getFutureOutages** - Retrieves a list of upcoming sched…
**Outage Script Method – getOutage** - Retrieves details for a specific outage, …
**Agent Notification Settings** - New configuration options in the agent profile…
**Agent Dashboard Notification Modal** - New full-screen notification modal high…
**GSD Agent Context Tab – Issue Subject Field** - Introduces a new Issue Subject…
**Message Timestamp Format Update** - Timestamps now display a shorter, simplifi…
**Enhanced Error Pages – Access Denied** - Clear guidance when access is restric…
**Enhanced Error Pages – Not Authorized** - Provides a clearer explanation when …
**Enhanced Error Pages – Not Found** - Improved page for missing content with a …
**Enhanced Error Pages – An Error Occurred** - General error page updated with m…
**Enhanced Error Pages – Bad Request** - Clarifies invalid or malformed requests…
**Atlassian Confluence API Settings Configuration** - Configure secure access to…
**View Confluence Content** - Browse and manage available Confluence pages withi…
**Confluence Page Search MCP Tool Test – Search Results** - Search Confluence co…
**Confluence Page Search MCP Tool Test – Source Details** - Displays retrieved s…
**Teams Address Book & User Insights** - View Teams users with enriched details …
**Send Message to Teams User** - Dedicated interface for composing and sending d…
**Predefined Message Selection** - Select from available standard replies to qui…
**Standard Reply Preview** - Displays the selected standard reply in preview, in…
**Teams User Message Delivery** - Message is delivered directly to the Teams use…