Properties

The Agent Invite feature allows an agent to invite another agent to join an active chat when additional assistance or collaboration is needed.

Agents can access the invite function in two ways:

Enter the /invite command directly in the chat.
Select Invite Other Agents from the Standard Replies tab.

After opening the Agent Invite interface, the current agent can select an agent from the displayed list or search for a specific agent. Selecting the agent’s name sends the invitation directly.

Once the invitation is sent, the current agent is prompted to remain in the chat until the invited agent joins. When the additional agent connects, an Agent Connected message confirms that they have successfully joined the conversation.

Properties

Invite Agents Using a Standard Reply

The Invite Other Agents option is available from the Standard Replies tab. Selecting this standard reply opens the Agent Invite interface, allowing the current agent to invite another agent to join the active chat.

URL https://instantdev.imchime.com/Session/5229046a-0e44-442d-bdf1-87008cf25c6f?conn…

Properties

Select an Agent to Invite

The Agent Invite interface displays a list of available agents who can be invited to the chat. To send an invitation, simply select the agent’s name from the list.

URL https://instantdev.imchime.com/Session/5229046a-0e44-442d-bdf1-87008cf25c6f?conn…

Properties

Agent Invitation Sent

After an agent is selected, a confirmation message lets the current agent know that the invitation has been sent. The message also reminds the agent to wait until the invited agent has joined before leaving the chat. This message is only displayed to the agent and is not visible to the guest.

URL https://instantdev.imchime.com/Session/5229046a-0e44-442d-bdf1-87008cf25c6f?conn…

Properties

Invited Agent Joins the Chat

When the invited agent accepts and joins the chat, an Agent Connected message is displayed. This confirms that the additional agent has successfully joined the conversation and is visible to both the agent and the guest.

URL https://instantdev.imchime.com/Session/5229046a-0e44-442d-bdf1-87008cf25c6f?conn…

Properties

Invite Agents Using the /invite Command

Agents can also start the invitation process by entering the /invite command directly into the chat text box. This provides a quick alternative to using the Invite Other Agents standard reply.

URL https://instantdev.imchime.com/Session/e699c294-263e-42c8-bc24-597e24145890?conn…

Properties

Select an Agent Using /invite

After the /invite command is entered, the Agent Invite interface displays the list of agents available to invite. Select an agent’s name to immediately send them an invitation. When this method is used, the /invite command is also displayed in the chat for the agent user.

URL https://instantdev.imchime.com/Session/e699c294-263e-42c8-bc24-597e24145890?conn…

Properties

Search for an Agent to Invite

If the desired agent is not shown in the initial list, use the Search for agent to invite field at the bottom of the Agent Invite interface. Enter the agent’s name and select Search. Matching results are displayed in an Invite Agent to Chat prompt, where you can select the agent’s name to send the invitation.

URL https://instantdev.imchime.com/Session/e699c294-263e-42c8-bc24-597e24145890?conn…

Properties

Invitation Sent and Agent Connected

After selecting an agent from the search results, a confirmation message indicates that the invitation has been sent. Once the invited agent joins, an Agent Connected message confirms that they are now part of the chat.

URL https://instantdev.imchime.com/Session/e699c294-263e-42c8-bc24-597e24145890?conn…