Properties

Improved Incoming Chat Ordering - Incoming chats are now sorted by longest wait time first, helping agents prioritize guests who have been waiting the longest.
Custom Outage Confirmation Button Labels - Outage confirmation cards can now use customized labels for the Yes and No response buttons. New and migrated configurations use Yes and No as the default labels.
New Pipeline Builder - Added a new visual pipeline builder experience with an improved interface for creating and managing chat pipelines.
Tenant Error List Improvements - Improved the Tenant Error List interface for easier viewing and management of errors.

Properties

Prioritize Longest-Waiting Incoming Chats in Chat Notification

Incoming waiting chats are now ordered by wait time, with guests who have been waiting the longest displayed at the top of the incoming chat popup. This helps agents quickly identify and prioritize the longest-waiting guests.

URL https://instantdev.imchime.com/Sessions

Properties

Waiting Chats Ordered by Wait Time on Agent Dashboard

The Agent Dashboard now displays waiting chats in order of wait time, with the longest-waiting chats shown first. This provides agents with a consistent view of chat priority when reviewing the waiting queue.

URL https://instantdev.imchime.com/Sessions

Properties

Customize Outage Confirmation Buttons

Outage pipeline stages can now override the default confirmation card button captions. Enable Override confirmation card captions to configure custom text for the Yes and No response buttons.

URL https://instantdev.imchime.com/Manager/Contents/Edit/42m73xzs6m9k12p97ttsf9xf40?…

Properties

Custom Outage Button Labels in Chat

Customized confirmation button labels are displayed directly to guests when an outage confirmation card is presented, allowing the available responses to better match the context of the outage workflow.

URL https://instantdev.imchime.com/chat?pipelineContentItemId=4g81wsadrxs264f8wykdzv…

Properties

Access the New Pipeline Builder

The New Pipeline Builder is available from the Manager navigation menu, providing direct access to the updated experience for creating and managing chat pipelines.

URL https://instantdev.imchime.com/Manager/Dashboard

Properties

New Pipeline Builder Home Page

The Pipeline Builder home page provides a central location for viewing and managing chat pipelines. From here, managers can access existing pipelines or begin configuring pipeline workflows using the new interface.

URL https://instantdev.imchime.com/ChimeV5.Pipelines/PipelineBuilder?managerDash=668…

Properties

Build Pipelines with Drag-and-Drop Stages

The new visual Pipeline Builder makes it easier to create and organize chat workflows. Pipeline stages can be added and arranged using drag-and-drop controls, while pipeline details can be edited directly within the builder.

URL https://instantdev.imchime.com/ChimeV5.Pipelines/PipelineBuilder/Edit?managerDas…

Properties

Configure Pipeline Stages

Individual pipeline stages can be selected and configured directly within the Pipeline Builder. Stage settings are presented alongside the visual workflow, making it easier to update stage behavior while building the pipeline.

URL https://instantdev.imchime.com/ChimeV5.Pipelines/PipelineBuilder/Edit?managerDas…

Properties

Configure Pipeline Stage Routing

Pipeline stages can be visually arranged and connected through stage routing options to control how chats progress through the workflow. This provides a clearer view of the pipeline structure and the routing configured between stages.

URL https://instantdev.imchime.com/ChimeV5.Pipelines/PipelineBuilder/Edit?managerDas…

Properties

Improved Tenant Error Search

The Root Tenant Search Errors interface has been updated to make tenant errors easier to review and manage. The improved layout provides a clearer experience for locating and reviewing reported errors.

URL https://ci-ha.imchime.com/Admin/ChimeV5.DefaultTenantErrors/Errors/Index?Since=2…