Blog Post

Release Notes - August 26

August 26, 2026

Properties

Manager Active Chat Badge Display – Updated Info badges on the Manager Active Chats page so customized labels display immediately when the page loads or refreshes.
Agent Chat Timestamps – Updated the Agent Web Client to display timestamps for chat messages.
ServiceNow Tickets & Ticket Display Updates – Added support for displaying ServiceNow tickets in the Agent Context Tab, including the ticket’s last modified date. Updated AI ticket table styling on the session page for consistency with the surrounding layout while preserving existing search and sort behavior.
Pipeline Builder – Expanded Configuration – Expanded the configuration options available within the Pipeline Builder across routing, AI, choice dialogs, ticketing, email, JavaScript, Adaptive Cards, and other pipeline stages. Updates include agent list and prompt assignments, metadata and routing options, message editors, recipient and template settings, pipeline naming, and additional stage-specific options.
Pipeline Builder – Home Page – Added search and sorting to the pipeline list and a Return to Manager Dashboard button for direct navigation back to the Manager Dashboard.

Properties

Manager Active Chats – Immediate Info Badge Labels

Info badges on the Manager Active Chats page now display their customized labels immediately when the page loads. Labels such as “Español,” “English,” and “Italiano” appear directly instead of briefly displaying the generic “Info” label while the badge renders.

URL https://instantdev.imchime.com/Manager/ActiveChats?managerDash=1914466699

Properties

Agent Web Client – Agent Message Timestamps

Agent message timestamps are now displayed in the Agent Web Client, providing the time each message was sent directly within the chat conversation.

URL https://instantdev.imchime.com/Session/d439fda9-60e3-4d27-8fe6-5edd5239e37f?conn…

Properties

Agent Web Client – ServiceNow Ticket Support

The Agent Ticketing Tab now supports displaying ServiceNow tickets associated with the guest, giving agents direct access to relevant ticket information during a chat. Ticket details include the last modified date for additional context, with updated table styling providing a cleaner, more consistent display while preserving existing sorting and search functionality.

URL https://instantdev.imchime.com/Session/848bf21c-e173-4628-ac37-8c6acdabbfc0?conn…

Properties

Pipeline Builder – Expanded Stage Configuration

The Pipeline Builder now provides additional configuration options across routing, AI, choice dialogs, ticketing, email, JavaScript, Adaptive Cards, and other pipeline stages, allowing more settings to be managed directly within the new interface.

URL https://instantdev.imchime.com/ChimeV5.Pipelines/PipelineBuilder/Edit?managerDas…

Properties

Pipeline Builder - Expanded Pipeline Management

Pipeline configuration and management have been further expanded with support for agent list and prompt assignments, metadata and routing options, message editors, recipient and template settings, pipeline naming, and other stage-specific options.

URL https://instantdev.imchime.com/ChimeV5.Pipelines/PipelineBuilder/Edit?managerDas…

Properties

Pipeline Builder - Homepage Enhancements

A new Return to Manager Dashboard button has been added to the Pipeline Builder homepage, along with search functionality for quickly finding pipelines. These updates make it easier to navigate between the Pipeline Builder and Manager Dashboard and locate specific pipelines.

URL https://instantdev.imchime.com/ChimeV5.Pipelines/PipelineBuilder?managerDash=-47…