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AI Insights Response Navigation and Tool Details - AI Insights now preserves expanded or collapsed tool-call details while responses are being generated. Longer AI responses also include navigation links that make it easier to return to the beginning of a response.
Improved Report Handling in AI Insights - Optimized report data used by AI Insights to reduce response size and improve efficiency when discovering and running reports. Report requests also include additional safeguards around maximum result sizes.
Script Choice Error Exit - Script Choice flows now support an error exit, allowing pipelines to handle errors through a defined flow path.
InvGate Ticket Close, Reopen, and Resolve Support - Expanded InvGate integration capabilities with support for closing, reopening, and resolving tickets, including resolution notes and agent information.

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Latest Updates Demo

VideoDocument

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AI Insights Tool Call Details

AI Insights preserves expanded and collapsed tool-call details while generating a response, allowing users to follow report discovery and execution without losing their selected view.

URL https://instantdev.imchime.com/ChimeV5.AI.Insights/Insights/ManagerInsights?mana…

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Improved Report Handling in AI Insights

AI Insights uses optimized report data to improve efficiency when discovering and running reports, helping reduce response size while processing report requests.

URL https://instantdev.imchime.com/ChimeV5.AI.Insights/Insights/ManagerInsights?mana…

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Report Results in AI Insights

AI Insights can run requested reports and display the resulting data directly in the response, including detailed chat information in a structured table.

URL https://instantdev.imchime.com/ChimeV5.AI.Insights/Insights/ManagerInsights?mana…

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AI Insights - Back to Top Navigation

Longer AI Insights responses now include a Back to Top option, allowing users to quickly return to the beginning of the response after viewing results at the bottom.

URL https://instantdev.imchime.com/ChimeV5.AI.Insights/Insights/ManagerInsights?mana…

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Script Choice Error Routing

Script Choice flows now include an Error Stage option, allowing pipelines to route to a designated stage when the script returns an error.

URL https://instantdev.imchime.com/Manager/Contents/Edit/4hgf9qz0pcsz2yy1fqrs1j4ycz?…

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Expanded InvGate Ticket Actions

The InvGate integration now includes additional script methods for ticket actions, including closing, reopening, and resolving tickets, with support for resolution notes and agent information.

URL https://instantdev.imchime.com/Admin/Contents/ContentTypes/ChatPipelineItem/Crea…