Properties

AI Insights Chat Pipeline Editing – AI Insights can now be used to modify chat pipelines directly through the chat interface. Users can validate pipeline and stage configurations, update or rename stages, add or remove stages, and create new pipelines. Additional tools provide access to email templates and AI Prompt Library items.
Adaptive Card Previews in AI Insights – Adaptive Cards can now be previewed directly in AI Insights. Card rendering is also supported when viewing saved AI Insights chats and FAQs, alongside improvements to Mermaid diagram and media rendering.
New Chime Logo – Chime has been updated with a new logo and application icon.
Dashboard Start Times in Local Time – Chat start times displayed on dashboards now use the viewer’s local time zone, matching the behavior in the Agent view.
InvGate Ticket Management – Expanded InvGate integration capabilities include assigning tickets to agents and marking incidents as resolved. Chat transcripts have also been improved with formatted timestamps, agent/user names, spacing between messages, and handling for empty messages.

Properties

AI Insights – Pipeline Change Recommendations

AI Insights can analyze an existing chat pipeline and provide recommendations for improving its configuration. Users can then request specific changes directly from the AI Insights chat without opening the Pipeline Editor.

URL https://instantdev.imchime.com/ChimeV5.AI.Insights/Insights/ManagerInsights?mana…

Properties

AI Insights – Apply Pipeline Changes

Requested pipeline changes can be processed and applied directly through AI Insights. The chat handles the pipeline updates in the background, allowing users to modify stages and configuration without manually navigating through the Pipeline Editor.

URL https://instantdev.imchime.com/ChimeV5.AI.Insights/Insights/ManagerInsights?mana…

Properties

AI Insights – Updated Chat Pipeline

Changes made through AI Insights are saved back to the chat pipeline and reflected on the Chat Pipelines page. The updated timestamp confirms that the pipeline was successfully modified through the AI Insights chat workflow.

URL https://instantdev.imchime.com/Manager/Contents/ChatPipelineItem?managerDash=-52…

Properties

AI Insights - Adaptive Card Preview

AI Insights can now render Adaptive Card previews directly within the chat, making it easier to review card content and formatting while working with chat pipelines. Adaptive Cards can also be rendered when AI Insights chats are saved and viewed later, including within FAQs.

Properties

New Chime Logo

The updated Chime logo and application icon provide refreshed branding throughout the Chime experience, including the Chime app in Microsoft Teams and within active chat conversations.

URL https://teams.cloud.microsoft/

Properties

Dashboard Chat Start Times in Local Time

Incoming chat start times on dashboards are now displayed using the viewer’s local time zone. This provides consistent time information between dashboard views and the Agent Web Client.

URL https://instantdev.imchime.com/Sessions

Properties

Expanded InvGate Ticket Management

The InvGate pipeline integration has been expanded with additional ticket management capabilities, including ticket assignment and incident resolution. Chat transcript formatting has also been improved with timestamps, participant names, message spacing, and handling for empty messages.

URL https://instantdev.imchime.com/Manager/Contents/Edit/4znzqf6m5tv7vt8amfm5tn9v51?…