Public hikes tagged Release Notes. Expand any entry to read inline, or open it in a new tab.
Updated 6 days ago · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - September 24 September 30, 2026 Properties AI Insights Response Navigation and Tool Details - AI Insights now preserves expanded or collapsed tool-call details while resp
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Updated 2 weeks ago · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - September 16 September 23, 2026 Properties AI Insights Chat Pipeline Editing – AI Insights can now be used to modify chat pipelines directly through the chat interface. U
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Updated last month · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - September 3 September 4, 2026 Properties QuickChat in the Agent Web Client – QuickChat has been added directly to the Agent Web Client context panel. Agents can access av
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Updated last month · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - August 26 August 26, 2026 Properties Manager Active Chat Badge Display – Updated Info badges on the Manager Active Chats page so customized labels display immediately whe
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Updated 2 months ago · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - August 19 August 19, 2026 Properties Invite Agent Button - Added an Invite Agent button to the Agent Web Client, making it easier for agents to invite another available a
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Updated 2 months ago · By Ben Morris
Slide Deck Presentation Blog Post Scheduled AI Reports Feature August 18, 2026 Properties We have added a new Scheduled AI Chats & Reports feature that allows administrators and managers to automate recurring AI-generate
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Updated 2 months ago · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - August 11 August 11, 2026 Properties Improved Incoming Chat Ordering - Incoming chats are now sorted by longest wait time first, helping agents prioritize guests who have
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Updated 3 months ago · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - July 22 July 23, 2026 Properties AI Router Prompt Preview - Added a preview of the generated AI prompt within the AI Router pipeline item, making it easier to review and
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Updated 3 months ago · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - July 16 July 16, 2026 Properties AI Chat Routing with Metadata Collection - Added the foundation for AI-powered chat routing, enabling AI to collect structured informatio
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Updated 3 months ago · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - July 9 July 9, 2026 Properties Improved Guest Rating Experience - Enhanced the guest chat rating process by displaying the feedback form directly within the Guest Web Cli
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Updated 3 months ago · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - July 2 July 7, 2026 Properties Manage People Page - Email Copy - Added a copy button next to user email addresses on the Manage People page, making it quicker to copy ema
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Updated 3 months ago · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - June 25 June 25, 2026 Properties Active Chats Agent Lists - Updated the Active Chats page to display the agent lists associated with each chat, providing additional routi
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Updated 4 months ago · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - June 17 June 18, 2026 Properties Manager Dashboard Active Chats UI Improvements – Refined the Active Chats table with improved spacing, readability, updated headings, ico
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Updated 4 months ago · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - June 15 June 15, 2026 Properties Agent Auto-Translation Default Setting – Added a tenant-level configuration option to control whether agent auto-translation is enabled b
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Updated 4 months ago · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - May 28 May 28, 2026 Properties Overview Redis Message Bus Monitoring & Recovery Tools – Added a new admin dashboard for Redis pub/sub messaging status, including health i
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Updated 5 months ago · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - May 15 May 14, 2026 Properties Overview Scheduled AI Chats/Reports – Added support for scheduling recurring AI-generated chats and reports to automate insights delivery.
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Updated 5 months ago · By Ben Morris
Slide Deck Presentation Blog Post Release Notes - May 7 May 6, 2026 Properties Overview Admin & Manager AI Insights Chat - Introduced AI-powered chat tools for administrators and managers that can analyze and cross-refer
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Updated 5 months ago · By Fikri Ghazi
How to enable persistent browser notifications and the Agent notification modal Present Last Updated: April 29, 2026 Contents Overview – Summary of Updates Go to user dropdown > Profile – Open User Agent Profile Enable 2
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Updated 5 months ago · By Ben Morris
Blog Post Release Notes - April 23 April 24, 2026 Properties Overview Message Time Stamp Updates - Timestamps now display a shorter, cleaner date format for easier reading in chat. Outage Scripting Enhancements - Added n
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Updated 6 months ago · By Ben Morris
Blog Post Release Notes - April 16 April 15, 2026 Properties Overview UI Hike Import - Metadata Tracking & Smart Updates : UI Hike imports now support metadata tracking via project.json (when included in the export). Imp
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Updated 6 months ago · By Ben Morris
Blog Post Release Notes - April 8, 2026 April 8, 2026 Properties Overview UI Hike Import for Knowledge Base - Import UI Hike markdown exports (ZIP) directly into Chime as Custom FAQ items via Manager UI or API. Includes
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Updated 6 months ago · By Ben Morris
Blog Post Release Notes - April 1, 2026 Generated 2026-04-01 14:07 Overview Overview MarkdownDocument Step ID 8675e209-1ab9-449b-b66c-cb118ec4d728 Overview SharePoint Document Sync for AI & Knowledge Base – Import docume
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Updated 6 months ago · By Ben Morris
Blog Post Top Hits 2026 Generated 2026-03-31 09:46 Overview Overview MarkdownDocument Step ID 6af5fa9d-031b-4c40-a9ce-585061bb66e2 Overview Bulk Upload for Knowledge Base Files and Documents - Added a bulk upload option
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Updated 6 months ago · By Ben Morris
Blog Post Release Notes - March 26, 2026 Generated 2026-03-27 10:28 Overview Overview Teams Install Handling Improvements – Improved handling of Microsoft Teams app install/uninstall events to prevent error cards and… Ma
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